Shipping Time

• As most items are custom-made to size and stock is kept minimal, shipping time is approximately 12 working days.

• Please factor this time into your purchase decision.

No Return or Refund

• Each item is custom-made specifically for individual customers.

• Returns or refunds due to a change of mind are not accepted under any circumstances

Defect Claims

• If your product arrives with a defect, you must report the issue within 3 days of delivery.

• Claims must include clear documentation of the defect (e.g., photos).

• Claims made after 3 days from delivery will not be processed.

• Customers are responsible for the return shipping costs for defective items.

Warranty Coverage

• Every purchase includes a TOTEMS Warranty Card, which must be retained to access after-care services.

• TOTEMS provides unlimited after-care service exclusively to customers who present a valid Warranty Card.

• Warranty-related shipping fees, including return shipping, are the responsibility of the customer.

By completing your purchase, you agree to the terms outlined in this policy.